Nothing makes me feel quite as degraded as waiting outside to be let in like a dog. Cats get better treatment than disabled people in this regard, given that wheelchair-flaps aren’t really a thing. If separate entrances for different genders & ethnicities is considered archaic & discriminatory, why does this not apply to disabled people?
I would love to know just how long I have spent outside, often in the cold & wet, waiting while whoever I’m with goes inside to attract the attention of a member of staff, to be directed to the right member of staff, who will then leisurely collect the keys & meander over to the accessible door to let me in. There is never a sense of urgency; other customers who had the luxury of being able to enter the premises of their own accord taking priority, & when the door is finally opened to let me in, I am expected to be beyond grateful for their unwarranted kindness. I’ve even heard members of staff complaining about having to let someone in because it’s such an inconvenience for them. Given the hardship it brings them you’d think someone would have tried to come up with a solution such as making the accessible door the main door, or making the main door accessible. Alas, it is always me to blame for wanting to leave the house every once in a while.
On a few occasions I have challenged the system of making a wheelchair user wait to be let in. Every single time it comes as quite a surprise to the staff that the system is anything less than perfect. To be fair the staff usually report the issue to management, but invariably I get an excuse about budgets, the building being listed, or even something to do with my personal safety. Yes, apparently waiting outside in a dark, dingy alley in the cold, on my own, was for my own safety. Had I not already been, I would have had to sit down in surprise.
By far the most infuriating defences though, are the most the insulting. I am often informed that it actually isn’t ableist to make the disabled person wait outside while everyone who isn’t disabled can go about their business unimpeded, & clearly I, as a disabled person, don’t understand the meaning of ableism.
Similarly, “Well, at least we’re accessible (¯\_(ツ)_/¯)” is commonly encountered. Much like myself, this excuse doesn’t stand up when scrutinised. Chances are, for those living near cities at least, there is a more accessible competitor nearby, & the companies who elect the policy of “disabled people = dogs” are losing out to their competitors.
A system that denies someone the right to their independence purely because they have a protected characteristic, such as disability, is discrimination. A system that forces people to wait outside to be let in when everyone else can go in & out freely, is discrimination. Yet this system is often regarded as a reasonable adjustment, an accessibility feature, & the proprietors have never had any complaints. The only reason they haven’t had any complaints, of course, is because we got bored of waiting & went to someone who will treat us as the human beings we are.
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Wow. I had no idea. This post should be required reading for anyone who owns, manages, or works at any establishment open to the public. Thank you.
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