What might seem to be simple everyday tasks for the majority of the population can become Herculean feats with a malfunctioning body, and one of these things is to go shopping.
Most modern supermarkets have excellent accessibility around the store; if not you could hardly be expected to use a trolley. For one thing, they often provided lower tills so that a wheelchair user doesn’t need a periscope to arrange their shopping on the conveyor belt or successfully pay for their selected items. However, there still remain a few issues for wheelchair users in particular, mainly to do with height. The items on the highest shelves are usually completely unreachable, although I have learned that if I sit staring longingly at an item on the top shelf, someone will come and reach it down for me. The prices displayed below each product are not visible to me on the top shelf, so on the odd occasion I may get a nasty surprise when trying to predict how much something will cost me.
Unfortunately items on the lowest shelves are also difficult to reach as the sides of the wheelchair restrict how far I can bend over to retrieve and item, and if I try to face the shelf, my feet and legs get in the way. It’s usually a little more difficult to convey that I might need some help because no one can see my facial expression, although I don’t usually have to wait too long before someone comes to my rescue.
The freezers are perhaps the worst offenders in a supermarket; the glass makes it easy to see each tantalising product, but trying to reach over the lip of the freezer to grab hold of the desired product is almost impossible, and my hands grow cold after mere seconds in the sub-zero temperatures. The freezers higher than this present the same issues as the high shelves elsewhere in the supermarket. I could, of course, ask someone for help, but I’m English; making any face-to-face contact with total strangers is awkward and uncomfortable.
None of these things are the fault of the supermarket, and there would be little they could do to improve accessibility without massively reducing the availability of products due to the limited shelf space reachable from a wheelchair. However, I can only wish that other shops would follow suit. There are so many shops out there with even just a small step in the door that means I cannot enter, and pubs are often the worst offenders. Admittedly since many disabled people take some form of medication, all of which state not to drink alcohol whilst taking those tablets, you could say they were actually being responsible by being inaccessible. Unfortunately I’m not sure that they’ve ever given the issue so much thought. In many cases only a small and relatively cheap ramp would be needed to resolve the issue, and they would be able to make more money simply by allowing more people into the store.
Unfortunately even when shops do have accessible facilities, they may choose to misuse them. I have lost count of the shops I have entered that use the disabled changing room as a store cupboard, and have had to navigate the wheelchair around large boxes and racks of new clothing. I also know a shop in a mall, where accessibility is supposedly prioritised, which has a small platform lift next to the three steps up into the main body of the shop. The lift is entirely blocked off by clothing rails and mannequins, and I can therefore not purchase anything, despite having bought lovely clothes from other branches of the same brand in the past. When asked, staff tend to shrug their shoulders nonchalantly, stating that it “wasn’t their decision”, and that “I’d just have to go elsewhere”. This is naturally frustrating and also a bit demeaning, although it has probably saved me a lot of money.
The shop owners that do make their facilities accessible not just to wheelchair users, but to all those with any kind of disability or other issue that might hinder their ability to go shopping, will make more money than those without access. Effectually this is a classic case of “voting with your feet” (choosing to go elsewhere if the shop in question isn’t good enough), although this statement is perhaps not the best thing to declare in front of a group of disabled people…